Any of these can be delivered as a 1-hour keynote or a 3–4 hour deep-dive class. Custom programs are available — just ask.
My personal story of how I went from part-time pizza delivery driver to executive. Inspiring, practical, and packed with lessons for anyone wanting to grow their career.
Store Managers · Career GrowthUsing the concept of the Personal Hall of Fame to teach powerful leadership principles. A unique framework that sticks long after the session ends.
Leaders · All LevelsThe importance of truly caring about the customer — not just what the computer tells you. A wake-up call for teams that have lost the human side of service.
Store Managers · Customer ExperienceI supported franchisees for over 30 years, then became one myself. There's no book on "how to be an owner" — so I did my best to write one.
Business Owners · FranchiseesA 3–4 hour highly interactive class (complete with an old Dragon Missile Launcher) focused on helping General Managers understand their critical role as a Trainer.
General Managers · TrainingWritten in 1991, this class still applies today. The 8 types of visits, the importance of follow-up, how to prioritize, and how to communicate with General Managers. Can run up to 2 days with store visits included.
Multi-Unit Supervisors© 2026 Pizza 21 LLC . Speaker · Author · Leader. New Bern, North Carolina.